Terms & Conditions

Using Chai Spa services

These terms apply when you access the Chai Spa website, create an account, book an appointment, purchase a package or membership, or use a voucher or loyalty reward.

Provide accurate booking and contact information
Use the platform only for lawful personal or authorized business purposes
Keep your account credentials secure

Bookings and availability

Appointment requests remain subject to therapist, room, service, and operating-hour availability. A booking is confirmed when you receive confirmation through the platform, email, or SMS.

Arrive at least 10 minutes before your appointment
Late arrival may reduce treatment time
We may recommend changing a treatment when needed for guest or therapist safety

Pricing and payment

Displayed prices are in Philippine pesos unless stated otherwise. Applicable deposits, service fees, discounts, and the amount due are shown before checkout.

A deposit may be required to secure an appointment
Outstanding balances are due according to the selected payment arrangement
Payment processing remains subject to provider authorization

Cancellations and refunds

Bookings may be rescheduled or cancelled under the spa policy presented during checkout. Late changes, missed appointments, and started services may be non-refundable.

Eligible refunds return to the original method when possible
Promotional, package, membership, and voucher conditions may apply
Processing time depends on the payment provider

Memberships, rewards, and vouchers

Benefits, loyalty points, discounts, and vouchers have the validity, eligibility, and usage rules displayed when issued or purchased.

Points and promotional benefits have no cash value unless expressly stated
Offers cannot be combined unless permitted
Misused or fraudulently obtained benefits may be withdrawn

Health, conduct, and responsibility

Guests are responsible for sharing relevant allergies, injuries, pregnancy, skin concerns, and medical conditions before treatment. Chai Spa may adapt or decline a service when reasonably necessary for safety.

Respectful conduct toward staff and other guests is required
Personal belongings remain the guest’s responsibility
These terms do not limit rights that cannot legally be excluded

Changes and contact

We may update these terms when services, policies, or legal requirements change. The current version and effective date will remain available on this page. Questions may be sent to hello@chaispa.ph.