01
Information we collect
We collect information you choose to provide when creating an account, booking a treatment, contacting support, joining a membership, or completing a payment.
- Name, email address, mobile number, and birthday
- Booking details, treatment preferences, and information needed to provide safe service
- Payment references and transaction status; complete card details are handled by the selected payment provider
- Messages, feedback, voucher usage, loyalty activity, and notification preferences
02
How we use information
We use personal information to provide and improve Chai Spa services, communicate about visits, and meet operational and legal responsibilities.
- Create and manage bookings, accounts, memberships, rewards, and payments
- Send confirmations, reminders, service updates, and promotions you have chosen to receive
- Respond to inquiries and tailor treatments to shared preferences
- Protect guests, staff, and the platform from misuse
03
Sharing and service providers
We may share only the information necessary with providers that support payment processing, email or SMS delivery, hosting, and business operations. We do not sell personal information.
- Providers act under appropriate confidentiality and security obligations
- Information may be disclosed when required by law or necessary to protect rights and safety
04
Retention and security
We keep information only as long as reasonably needed for service, accounting, dispute, safety, and legal purposes. Chai Spa applies administrative and technical safeguards appropriate to the information handled.
- No internet service can promise absolute security
- Guests should keep account credentials private and report suspected unauthorized access
05
Your choices and rights
You may request access to or correction of your profile information and may change promotional communication preferences through your account or by contacting us.
- Request account or information deletion where applicable
- Withdraw optional marketing consent
- Ask questions or raise a privacy concern
06
Contact us
For privacy questions or requests, contact hello@chaispa.ph. We may need to verify your identity before completing a request involving personal information.