Help center

Answers for a smoother spa visit

Find quick guidance about booking, preparing for your appointment, payments, and rewards.

Bookings

Scheduling, rescheduling, and appointment preparation

Deposits, accepted methods, vouchers, and refunds

Points, memberships, benefits, and redemptions

Frequently asked

How early should I arrive?+

Please arrive about 10 minutes before your appointment so you have time to settle in and share any preferences with your therapist.

Can I reschedule my appointment?+

Yes. Appointments may be rescheduled through our support team. Changes made at least 24 hours ahead avoid late-change charges.

Can I choose my therapist?+

You can request a preferred therapist during booking. We will honor the request whenever their schedule allows.

What should I share before treatment?+

Please tell us about allergies, injuries, pregnancy, skin sensitivity, or any medical concern that may affect your treatment.

How do vouchers and promo codes work?+

Enter an eligible code during booking. Gift vouchers and promotions remain subject to their stated validity, inclusions, and usage limits.

Send a request and our spa hosts will help.